Legal Documentation

Privacy Policy

Last Updated & Effective Date: January 1, 2026

At ProtoFlow™ ("we," "our," or "us"), protecting the privacy, security, and confidentiality of our website visitors and valued customers is fundamental to our business. This Privacy Policy outlines how we collect, use, safeguard, and disclose your information when you visit https://en-usa-protoflow.com/ or purchase ProtoFlow™ products.

1. Information We Collect

We collect information directly from you when you interact with our website, place an order, or communicate with our customer support team:

  • Personal Identification Data: Full name, billing address, shipping address, email address, and phone number provided during checkout.
  • Payment & Financial Data: Payment details (credit card numbers, expiration dates, security codes) are encrypted and processed securely by payment gateways. We never store raw credit card numbers on our servers.
  • Automated & Technical Data: IP address, browser type, device identifiers, operating system, pages visited, and timestamps logged automatically via cookies and server logs.

2. How We Use Your Information

We utilize your personal information strictly for legitimate business purposes, including:

  • Fulfilling, packaging, and shipping your ProtoFlow™ orders.
  • Sending transaction confirmations, order tracking details, and invoice receipts.
  • Providing prompt and effective customer care support.
  • Preventing fraudulent transactions and ensuring payment security.
  • Improving overall website performance, layout, and user experience.

3. Data Protection & Security Standards

We employ rigorous industry-standard security measures, including 256-bit Secure Socket Layer (SSL) encryption, firewalls, and restricted administrative access to safeguard your data against unauthorized access, loss, or disclosure. Payment transactions adhere strictly to PCI-DSS (Payment Card Industry Data Security Standard) compliance.

4. Cookies & Tracking Technologies

Our website utilizes standard cookies and session tracking pixels to optimize site functionality, remember shopping cart items, and collect aggregate analytics. You can adjust your web browser settings to reject or disable cookies; however, doing so may affect certain features of the website.

5. Third-Party Disclosures & Non-Sale Guarantee

We do not sell, rent, or trade your personal information to third parties. We only share necessary order data with trusted service partners under strict confidentiality agreements solely to process transactions, fulfill shipping (e.g., USPS, UPS), or provide customer service.

6. Your Rights & Choices (CCPA / GDPR)

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request complete deletion of your data from our systems. To exercise these rights, please contact us at [email protected].

7. Contacting Customer Care

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our privacy compliance team:
Email: [email protected]
Toll-Free Phone (US): 1-800-390-6035