Shipping & Return Policies

1. Domestic USA Shipping Guidelines

We process and dispatch all orders within 24 business hours from our US fulfillment warehouse:

• Standard Delivery Time: 3 to 5 business days via USPS or UPS Ground.
• Free Shipping Offer: All 3-bottle and 6-bottle bundle packages include 100% Free Express USA Shipping. Single bottle purchases carry standard shipping costs calculated at checkout.
• Tracking Information: As soon as your order ships, an automated shipping confirmation email containing your direct tracking link will be sent to your inbox.

2. International Shipping Guidelines

We ship ProtoFlow™ globally to select countries (including Canada, UK, Australia, New Zealand, and EU countries). International shipments typically arrive within 8 to 14 business days. Please note that international orders may be subject to local import duties, taxes, or customs clearance fees imposed by the destination country, which are the buyer's responsibility.

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3. The 60-Day Unconditional Money-Back Guarantee

We stand behind the clinical quality of ProtoFlow™ with total confidence. Every customer is protected by our 60-Day 100% Money-Back Guarantee.

If you do not experience noticeable improvements in your urinary flow, sleep quality, and daily physical comfort within 60 days of purchase, simply contact our support team to initiate a hassle-free refund for the full product purchase price—even if all the bottles are empty!

4. Step-by-Step Return Instructions

To request a refund under our 60-day guarantee, please complete the following steps:

1. Contact our Customer Care Team at [email protected] or call toll-free at 1-800-390-6035 to receive your Return Merchandise Authorization (RMA) number.
2. Package all remaining unopened or opened empty ProtoFlow™ bottles along with your original order slip and RMA number written clearly on the outside.
3. Ship the package back to our official fulfillment warehouse center address provided by customer support.

5. Refund Processing Timeline

Once your returned package is received and verified by our warehouse team, your refund will be processed immediately. Credit card refunds typically reflect on your bank statement within 5 to 7 business days, depending on your financial institution's posting policy.